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Returns, Exchanges, and Refunds

RETURNS, EXCHANGES, AND REFUNDS
Most of my items are personalized, returns are not accepted on items unless Cupping It Real is at fault. We will be more than happy to work with you, so if you have any issues or concerns please feel free to contact us! All refunds for non personalized items must be approved by Cupping It Real prior and will have a 25% restocking fee.

Refunds on customized products will not be given or changes on orders cannot be accepted once the order has entered production.

Cupping It Real will not be held responsible for errors that were included in the submitted wording from the client and therefore refunds will not be given due to such errors. 

Unless the seller is at fault, the cost of shipping the items back to Cupping It Real is the buyer's responsibility and only the cost of the product will be refunded once the items are returned (no postage or handling fees will be refunded).

Refunds or replacements will not be sent after 7 days of receiving order.